Sir,
With reference to the above, I, Deepak Tiwari wish to bring to your notice that my broadband bill has been charged excessively. I started receiving skyhigh bills from March onwards. This was due to the updation in the BSNL Broadband software from March onwards. Yes, I used more data than my plan permits, the BSNL staff should have provided the bill for the month of March in the April but instead they sent me 3 months pending bills (March, April, May) in July so I couldn't even change or disconnectmy plan in time. Inspite of their fault, I got the bill amount resolved under SAMADHAN Scheme. I wrote an application to change my plan from Home 500 C to 750 UL PLUS on 2 July Ref Number: 800124381.But the mam at the broadband helpdesk said that there was some PENDING STATUS in my account so she isn't able to change my plan and also refused to take my application. She told me that she has sent the error report to CHANDIGARH and as soon as the problem is resolved my plan would be changed and I can submit the application after that. I kept on reminding her about the same for 2 weeks and she kept on giving me assurance that there won't be any problem, the 750 UL PLUS plan would be effective from the same month ie July. I called the BSNL Broadband Callcenter, they informed me that there is no PENDING REQUEST in my account, but every time I contacted BSNL helpdesk at Sanganeri Gate, they said that they are waiting for reply from Chandigarh and my account shows the PENDING error. After that my son went out to pursue his studies so he was not able to contact or remind the mam at helpdesk for the plan change. Now, in October I have recieved huge bills for internet usage (July, August, September, October) totalling to about Rs 20, 000. I had paid the excessive bill amount for the month of June as well as for the month of August.
Is it the customer's duty to keep on reminding the BSNL staff to do their work on time or keep on running after staff 15 times a month? I am really frustrated and irritated that's why I got the Broadband connection disconnected on 7 October Reference Number:800767305.Two days after that, my phone got disconnected and within 3 days, I received my new bill of Rs 20, 000. If BSNL can send my bill within 3 days of disconnection, why can't they send one month's bill in the next month. This proves that they deliberately sent me 3 months bills so as to deceive, cheat and harrass me and so that they can fool the customer and make big bucks. The only amount I am willing to pay is Rs 750 x 4= Rs 3, 000 as per my supposed to be 750 UL Plan but I have already paid my August bill of Rs 4, 287 which is in excess of Rs 3, 000. Please refund the excessive amount I have paid and stop sending me the bill again and again. I am not going to go to the BSNL Office or run after lazy officer's desk from one floor to another, pleading them to get the work done. Your service, customer support is ridiculous, people are lackadaisical and there is no technical know how or cooperation between different departments. Everyone just wants to shove the responsibility into each other's face.
My phone number was 0141-2604568 (now disconnected)
Your Sincerely
Deepak Tiwari
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