POOR SERVICE OF TATA INDICOM BROAD BAND SERVICE...
I had applied shifting of connection through call on 3rd June & till now (i.e.12th July) I did not received the connection, already 40days is passed.
Main thing is while connecting there will be a responsible person but while service or shifting there will be no responsible person, when ever we call to the service they say Ok sir I will take this complaint in top priority & I will get it done, but who is the responsible person? They say company is responsible.
Here is the brief complaint description attached.
Customer: - Booked a complaint on June 3rd for shifting of connection & complaint number is 2572924.
Company: - After calling from my side company service people said that the port availability is not there.
Customer: - Inquired for a new connection, the new connection people said today you pay the amount next day I will connect it. I asked two connections he said it is possible.
How come it is possible for new connection if port is not free?
i.e. it is a false statement.
Company: - Company fellow said book a complaint it will be done.
Customer: - Again booked a complaint on June 11th complaint number 2641242.
Company:- After calling from my side company service people said that they had called you your phone is incorrect. Again a false statement, because never I will switch of my mobile.
Customer:- Called again to customer service people on 17th June.
Company:- Port availability is there & will be connected as early as possible.
Customer:- Felt very happy at least I will get the connection.
Company:- A surprise thing is I got a call from TATA Indicom service people, they asked me that you have applied for shifting of new connection, I said Yes. Immediately he kept the phone saying thank you.
Customer:- Again made a call on 24th June.
Company:- Sir in system it is showing that connection is already done.
Customer: - I was surprised when I heard this: with visiting our house it self how they connected all these things are false statement.
Customer:- Again called & asked what is the solution?
Company: - This complaint number is already closed so please make a new complaint & made a new complaint number 2840890.
Customer:- I called 4 times between this period & there is no response.
So dear my friends & all my advice is not to go for TATA INDICOM SERVICE because for calling to this service itself I have lost Rs 835. In this I would have got a new connection.
There is no responsible person for TATA INDICOM SERVICE.
Thinking you
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