On 7th July, I paid for 512kbbs speed internet prepaid connection with Hathway Broadband services with an assurance of that it would be connected on 9th July. In spite of our repeated calls on Monday, 9th July, the local people miserably failed to give the connection and on 10th Morning, I started my reminders after umpteen reminders to several people, the connection was made available by 6 p.m. on 10th of July having lost my business on 10th July with fervent hope, I opened the Hathway connection in my system. Alas, there was no connectivity. Immediately, I made a complaint by 7:30 a.m. A complaint number was given as 2034. I made several calls to the customer service department from morning to evening, say about 30 to 40 calls, to Akbar, Kamal, Venkatesh etc. But, none of them made any attempt to solve the problem for the whole day till now. Even now, I do not have the connectivity. I am sending this mail from a browsing center. A horrible and pathetic way of serving the customer.
I have lost the business today and the people who have been trusting me could not continue the trust because I was not able to deliver the results for the want of broadband connectivity.
The above episode is classic example of your customer service. Now, I am being driven to appropriate forum for put forth my grievances to consumer forum. Everyday delay is a loss to my business and I have to search a new business. I hope you will take immediate steps for solving the connectivity problem.
Ravichandran. N
My Hathway broadband account No: 194640/Alwarpet, Chennai.
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