Dear Concern,
I m rakesh purohit & i hv purchased a tata photon . my tata photon no is 9212118351. i get a call from Vibha from tata photon from her mobile # 919212723331. she told me that sir i m not able to complete my target pls purchase tata photon from me so i purchase a tata photon . she send a pesron at 7.30 pm at res address & i purchaesd tata photon . after 3 days my device stop working than i called customer care & the response which a get from the exectuive Manoj sharma shocked me. he said ur service has been stopped bcoz ur "CREDIT VERIFICATION" FOUND NEGETIVE. i asked what is that & he said that we feel that u cant pay our bill so stopped ur service. i asked him how do u deciced that i m not able to make the payment? he said this is company processdure which i cant disclose. i asked who has given u the right to decide these things about customer. if u think i cant pay the amount than why u hv purchased me the device? i told him to return my money back but he refuse to return. he says if u want to return the device than u can do but we cant return the monry back. this behaviour from tata photon was very shocking. than i asked him to transfer the line to his senior than he put me on hold for 30 mins. this was also very shocking. after a long wait Mr Vishal (so called senior) came to line & told me that we r not able to trace ur address. i asked him that ur sales can easliy found my address but ur verification guys not able to do so? how is it possible?
he says ok i will send person tomorrow for verification. i told him very clearly that send person after 6.00 Pm bcoz i will not found in day time. he said that i cant do for that u need to call to mr shahid abbas bcoz he is verification head in delhi.
Than i called MR SHAHID ABBAS ON HIS MOBILE # 919212105842 BUT THEY RESPONE WHICH I GOT FROM MR SHAHID SHOCKED ME . HE SAID I THINK UR INTENTION IS NOT RIGHT & U WANT TO MISSUSE THIS DEVICE. THIS LINE SHOCKED ME & I TOLD HIM U CAN SEND PERSON AT MY OFFICE ADDRESS AS WELL & I CAN PROVIDE U ALL THE DETAILS.
BUT HOW CAN U RAISE A FINGURE ON CUSTOMER'S CHARACTER & WHO HAS GIVEN U RIGHT TO DO SO? IS THIS IS THE WAY U DEAL WITH UR CUSTOMER? I REALLY FEELING BAD AFTER THAT...
NOW I WANT TO TAKE SOME ACTION AGAIST MR SHAHID OR ELSE I WILL TAKE THIS MATTER ON HIGHER LEVEL.
HOPE U WILL DO THE NEEDFUL...
REGARDS
RAKESH PUROHIT
919971234220
918527253987
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