Hello Sir/Madam,
I am Surendra N. Sakpal from Pune.
After reading advertisement (Readers offer) in Times of India paper (Pune Mirror), of Car Stereo & Speakers (Offer was from Indiatimes.com). I placed an order thru phone for Car Speaker & Stereo. However when the order was delivered the Stereo Box was empty & only received the speakers. The box when checked was Sealed by Indiatimes shopping. I removed the packing in front of courier guy (who is again the evidence for it) & found the box to be empy.
When i logged the 1st complaint on they 22nd of Sept. They said that it will get delivered within 6 days. But was not delivered & spoke to Mr. Ankush sharma & mail the same to him. However no response.
Reminder was again sent on 2nd Oct. Again the reminder was sent on 5th Oct.
Later on when i called up again on 6th Oct. One person name Varun told me that there was misunderstanding in taking the complaint & said that it has to logged as new complaint. So again the whole thing was explained. New compaint was logged 1259945 after closing the old complaint 1246542.
Then i have also mailed the communication with Varun to the mail id's he had given ([email protected], [email protected], shailesh indiatimes). But no reply as usual.
Again i mailed to the [email protected] on 23rd Nov, but no reply from him as well.
Later on due to some health problem (Gall bladder operation) i was hospitalised & was advised bed rest for one month. So no chasing for this was done at my end.
Finally today when i called, they said that they do not even exits the above complaints & again have to take complain. So again they have logged the complaint 106349. Have spoken to Mohit (Supervisor) When asked about want to mail the communication. They said mail to [email protected]. Again this is something to fool around.
And i thing this is to cancel the order.
But now i have lost faith in all this & i need your help to solve this. Or i would like to take action thru you.
Please help me..
Rgds,
Surendra Sakpal
9422549304
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