Consumer Court,
SUBJECT: Non- Delivery of a Product ordered from Online Shopping Website Dealsandyou.com
I’d placed an order under Order No: 100336213 amounting to Rs.14, 999/- on 22nd Feb using my debit card with an online website Dealsandyou.com. The order was a Dell Venue Pro Mobile Phone. From the day I’d placed the order till today i.e. 26 April i.e. 2months this company has only made me suffer and regret my purchase from them. I still haven’t received my product and even after cancelling my order they refuse to refund my money back.
1. I’d placed the order – 100336213 amounting to Rs.14, 999/- on 22nd Feb using my debit card. They had mentioned that the delivery of the phone was express and the product will be shipped within 24hrs but that never happened. (they mislead customers by writing such content to increase their sale)
2. Almost every alternate I called to check on the update of my order and every time the representative who answered my calls was extremely rude and threw attitude as though it was all my fault. (I had even sent them emails complaining about the attitude of the staff- Email correspondence enclosed)
3. Neither the representative nor the supervisor ever helped me and only lied to me, by saying that the Vendor will dispatch the order and they have no clue when he will do so. This show that company only believes in taking order and never does any follow up to check whether the Vendor has even sent the product or not. This shows how careless this company is.
4. Then after following up for weeks and scolding them they gave me a Wrong Consignment and then when I scolded them again they gave me the Courier Details (copy enclosed).
5. I kept following up with the courier company because I had lost hope from Dealsandyou and then I came to know that the vendor has called back the order/ consignment.
6. Post which I realized that this company was CHEAT And had no plans of delivering my order so I CANCELLED my order on 18 March.
7. I have even done research on Dealsandyou and this Online Company has cheated a lot of customers like this.
8. Then, after all this happened after a month and only when I decided to cancel the order did they realize i.e. 22nd March that my payment was under suspicion and that they never received the payment only. Now, how in the world is that possible. Why would the bank after 1month realize that the payment ins under suspicion and if that was the case why this website didn’t inform me earlier and also why did they even dispatch my order. This clearly show and proves that something was ans id fishy and wrong with this company.
9. Few days later they requested for my bank statement showing the purchase made. I provided that to them but they still did not do anything apart from saying that we have forwarded your details the concerned department.
10. I also checked with my Bank i.e. Punjab National Bank, Udaipur about my payment and they told that my payment was not under suspicion in fact the amount of Rs.14, 999/- had been deducted. I sent them a scanned copy of my bank Statement but they did nothing about and kept saying that my details were forwarded to the concerned department.
11. I still kept checking with them on the status and then on 10April they told me that the wanted an ID Proof and Bank Statement details again.
12. I’ve sent them all that they asked for and it’s been 3weeks and still I don’t know what they are doing.
13. I regret my purchase from this Pathetic Online Shopping Website called DEALSANDYOU.com. Because neither have I got my product nor are they refunding back my money.
14. They have and will keep lying to me and delaying the matter.
15. This company is FRAUD Company and I want to warn other not to use this website ever again.
I want you to check with what this company is exactly doing with my money. Because I had suffered enough and Rs.14, 999/- is a less amount that I can let of off. Secondly, such website should be taught lesson so that no other customer goes through a similar problem
After I made this purchase from them, which I regret big time, I googled this website and found that it’s not just me who has suffered, This Dealsandyou.com website has cheated a lot of other customer.
I need your help in getting my money of Rs.14, 999/- back from this Website.
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Archana Shaktawat
9, Lal Niwas, Sardarpura
Udaipur – 313001
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