What a pain in the neck!!! Where to start. First let me say that my experience is that AirBnB takes NO responsibility for their errors. Then there's their claim of 24/7 customer service. It's easier to find president Obama's home number than to navigate through the BS AirBnB puts you through just so you can send them an email. Can't blame them for doing this: the site is complete crap half the time (the other half of the time I'm using different sites now) so they'd probably get tons of complaints and they probably want to avoid that.
The only solution I found was to call their emergency number, where I'm yet to speak with a rep who's fluent in English.
And the glitches with the site. O.M.G.!!! The pricing for my listing mysteriously lowered itself and of course AirBnB wouldn't take responsibility for that. All they had to do was waive my fee and/or the guests' fee but they couldn't even be apologetic about the situation let alone take responsibility for it. And today a guest who was going to book backed out. I thought it was strange then I saw that the site had put in a special offer to the guest of 5 TIMES my asking price per night!
And their fees. Yeah, you'd think you could get some sort of service because they take in a crapload of fees from guest AND host.
Super disappointed. Hopefully the other sites where I'm registering are less crappy.
0 comments