Am with eBay for past 4 years. Though many complained about eBay, I had lots of trust in eBay and sold more than 1000s of products. There was some minor issues in between and it was all cleared and okay.
Last week i have started an alternative ebay account and sold mobile phone for Rs.14500. As I did not received the stock on time and with buyers' permission I entered some random shipping detail in shipping details column. The very next day, I sent item through DTDC Plus. Buyer received the item second day and he was satified and acknowledged the item receipt.
But paisapay puts my account on hold. It says as I have entered random shipping detail, my money is on hold. Now they want me to send a Proof of Delivery with Buyer's signature within 48hours.
Question:
1.When buyer confirms item receipt, why should paisapay worry about the shipping detail?
2.Normally even at the cases when buyer tries to cheat saying 'Item Not Received', eBay would ask only for the seller's PoD (Proof of Delivery receipt), Now why do they require buyer's signature? These days courier companies are not willing to show buyers' signed paper.
3.They mentioned that I should send it within 48hours. Why 48 hours? Every courier branch receives their buyers' signed sheet only at the 30th of every month. Hows it possible to get within 48hours?
When I tried to explain all these to eBay customer care, they just harshly said me to collect money directly from buyer incase am unable to satisfy above conditions. It means hard earned Rs.14500 would goto paisapay. Let me remind again, am 4 years experienced ebay user.
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