Hello Sir,
My Name is Hema Sapasetty and I have purchased a Blackberry 8830 phone from Fashion and you website. I had 1000 credit points in my account and this phone was costing me Rs. 3, 999/- and after redeeming the credit amount the mobile costed me 2, 999 100 shipping charges total cost was Rs. 3, 099/- and I paid this amount through my Citi bank debit card account online.
The product was promised to ship within 48hrs and delivered to me by another 7 business days. i made the purchase on 25-Sep and when I paid online it gave me a Order number: 879557, however it was not shown in the order history of Fashion and you website in my account. I raised a complaint and they have solved this issue on 28-Sep.
And today I am raising this concern to you as expecting some help from your end, from that day till now the product was not delivered to me till now. I have called them several times and they only say one quote that "we are following up with the dispatch team and we are not aware of the updates please give us 3 business days to solve this issue". Today is 14-Oct and the product is not yet shipped from their place.
I am sick and tired to call them to listen to the same reason and answer. I seriously hate this but I have seriously lost my hope to get this product and I have already lost my money on to it.
I have all the documents and all the proof on this product purchase, I can provide this to you at any point.
Please look into this issue and do the needful.
Regards,
Hema Sapasetty
0 comments