Wrong supply - against order no.69786 dated 05.10.2010.
Against the ordered item of revolving snack tray with 4 bowls, a revolving dry fruit tray swith build in dips had been sent.
The delivery was taken by me on 26th October late evening and the complaint was lodged on telephone on 27th morning.
Ever since 27th October, I had made no. of calls as also sent no. of emails to get the wrong supply picked up and give me replacement / refund / credit against the same but inspite of various commitments by the representatives on telephone the items has not been picked up till date of writing this complaint.
As regards various emails atleast 4 in no. none of them has either been replied or even acknowledged.
I request the concerned officials to look into the matter and instruct the concerned to get the needful done immediately without any further delay.
The F&Y terms and conditions specify that the wrong supply will be picked up in 72 hrs of lodging the complaint whereas in this case more than 150 hrs. have passed and inspite of repeated requests no action is being taken.
Surender Mohan Mahajan
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