Fashion and You
Late delivery and damaged good unlcear return policy

I had placed an online order through Fashion & You. I had to follow up almost 7-9 times for the order. The order was sent in different installements. The 1st cancelation happened when I called them and queried about my product & it was then they told me that the goods failed QC hence the order was cancelled. All along I was getting the info that the request was in progress

For the second delivery. I received the product in a damaged condition and the return policy was absolutely unclear. Only when I called the agency that they reverted to me. When I enquired about the policy, it said that the customer has to return the product & it has to be within Rs. 150/-. Now, how does one trust a broken customer relationship? I wouldnt trust the timely reimbursement.

For all the above, I'd made the payment online through netbanking.

Please don't entertain Fashion & You. They fail customer service.