Fashion and You
Non Refund of products cancelled by them

HI

Order no 1752777 from Fashion and you was ordered in April.

I got an incorrect product, the size mentioned in the site was not the same as the one delivered. I made a complaint and was told to return the product, as well as not to accept any new shipments against the same order.

The CC officer informed that in such case the product will be refunded once they receive the courier back.

Post this i received two mails stating that out of the 5 Kurta's that i had ordered two had to be cancelled due to lack of product availability.

I am following up since past two months, and i get answers like our finance team has been written too and they will revert in 3 days.

I have asked for transaction ID's for the money refunded. In one mail they give the transaction ID for one refund and say that the other they have written to finance. In the next mail they give the same transaction ID albeit of another date and say that they have refunded against this id, Hence claiming to refund twice on the same Transaction ID.

"Please be informed that an amount of Rs.299 refunded on 07-05 against the transaction id - CCA12DINC308.

processed refund of INR 299 on date 5/4 against your order number 1752777. The transaction ID for the refund is CCA12DINC308"

For the third refund they are asking for me to give details of the courier that i refused to accept, now how am I to know the courier details which they had sent. I have sent multiple mails asking for transaction ID's for the two refunds and they are not giving it to me. For the third refund they refuse to even acknowledge the need for refund.

On top of that, all i get is to move between departments, when i call.

Need someone to help!!!