Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2297682|]
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[email protected]
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show details 11/25/10
Thank you for writing to Airtel Telemedia Services.
According to your previous interaction, you have expressed your concern regarding adjustment of Rs.840/- for your Airtel fixed-line 01145657569.
We would like to inform that your concern has been registered with us with the reference number 40189152 and the same will be addressed by 26-NOV, 01:45 PM.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.
Warm Regards,
Vanitha
Customer Care Executive
Bharti Airtel Limited
Now register your Fixedline & Broadband related Request & Complaint through interactive sms. For menu options, sms to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 25/11 10:42:06 AM
Subject: Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2296432|]
Why the hell your executive told me that they are providing me the waiver. 2 of
your executives committed me. IT MEANS AIRTEL IS A FRAUD COMPANY. I WILL FILE A
CONSUMER COMPLAINT AGAINST YOUR COMPANY. I HAVE NOT USED YOUR SERVICES FROM
THE PAST 3 MONTH AND NOW YOU ARE SAYING THAT NO WAIVER WAS PROVIDED ME. IT IS A
SCAM I AM YOUR LOYAL CUSTOMER FROM PAST MANY YEARS BUT YOU HAVE DESTROYED ALL
YOUR GOODWILL. I WILL NOT PAY ANY OTHER MONEY. AND WILL NEVER USE YOUR SERVICE
AGAIN.
On Thu, Nov 25 at 9:28 AM, wrote:
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 25/11, you have expressed your concern
regarding adjustments for your Airtel fixed line 01145657569.
We regret to inform you that we have duly verified your previous interactions
and your account details and found that as per our records no waiver approved
for your account.
Currently there is an outstanding amount of Rs.1050/- in your account.
Please do write in for any further assistance.
Warm Regards
Siva Kumar J
Customer Care Executive
Bharti Airtel Limited
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms. For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 25/11 07:14:16 AM
Subject: Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2290756|]
Could it be possible to talk on phone with one of your senior regarding this
matter as my land line is also not working so I can not able to call you. I am
not able to understand what to do now as you are not clear you are only
providing me the reference numbers like WHAT DOES IT MEAN "We would like to
inform that as per 40088234 your concern has been resolved. "What can I do with
this number?
On Wed, Nov 24 at 5:40 PM, wrote:
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 24/11, you have expressed your concern
regarding adjustment for your Airtel fixed-line 01145657569.
We would like to inform that as per 40088234 your concern has been resolved.
The waiver not applicable to your airtel account hence concern is closed.
Please do write in for any further assistance.
Warm Regards
Jagadesh Kumar
Customer Care Executive
Bharti Airtel Limited
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms. For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 24/11 02:19:34 PM
Subject: Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2270475|]
Could you please tell me when will this issue be resolved? I again called your
executives on their private number which was given to me and they told me that
my issue will be resolve but I found no actions. I am so dissatisfied with the
service. I told them i will go to consumer court and they told me to go and do
whatever i want but they were not listening anything. I believe in your
company that is why I paid 1000 rs on the commitment of your executive who
ditched me like anything. They all are destroying goodwill of Airtel. Please do
something to resolve this issue.
Airtel fixed-line 01145657569
Case reference number 40083474
On Mon, Nov 22 at 8:00 PM, wrote:
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
We regret for the inconvenience caused to you.
With reference to your e-mail dated 22/11, you have expressed your concern
regarding waiver commitment related for your Airtel fixed-line 01145657569.
We would like to inform that your concern has been registered with us with the
reference number 40083474 and the same will be addressed by 23/11 05:30
PM.
It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.
Please do write in for any further assistance.
Warm Regards,
Amruthagiri
Customer Care Executive
Bharti Airtel Limited
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms. For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 22/11 02:48:23 PM
Subject: Complaint against employees of Airtel
Dear Sir/Madam,
I am getting some Internet billing problem from last 3
months and my Internet has been disconnected due to mismatch of billing error
from Airtel side. I got a call from Recovery agent on 12th Nov. 2010 and they
accept that due to there mistake of billing error this issue has been created.
Her name is Meghna (mobile # 9540016133) and she told to provide a waiver of
1000 rupees and told me to pay 1000 rupess which I already paid. And she
promised me that my issue will be resolved within 6 hours and after taking
payment she never picked up my call. After 2 days I got a call from senior
agent on 14th Nov his name is Kaushal (Mobile # 7827465440) and he also
promised me that the issue will be resolved within 1 day.. and now no one is
responding and I am waiting from last 7 days. But my issue is not been resolved
yet. Even they are not picking up my phone and just disconnecting my phone and
insulting both me and Airtels Goodwill. They all are spoiling image of Airtel.
This is totally wrong commitment and fraud. Noone is reverting in this issue
and bill comes at the end of every month without using any service. I have a
receipt of my payment of 1000 rs.
Please revert this mail or call me on my mobile number 9990393169 as soon as
possible otherwise Ill take some legal action.
Name of customer: Joginder kumar
Mobile # : 9990393169
Land line # : 011-45657569
Payment code of 1000 rupees : 9925087M
This e-mail and any files transmitted with it are for the sole use of the
intended recipient (s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient (s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient (s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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