Pathetic Service. I was planning to go for BSNL broadband but Airtel agent convinced to go for Airtel saying, once expereince teh service you will realize. He said BSL service is pathetic and Airtel is best in trems of service.
As BSNL takes soem time installation and these guys promised me connection within a day or two. I decide dto go for Aitel. I guess tahtw as my biggest mistake.
1. A complete mess in provding the connection which took a lot longer than what was promised. They wasted my two working days including finanacial loss to me.
2. The plan contained few free services (goodies) which I never received. I only got call saying someone will contact me.
3. Airtel helpline number doesn't contain proper procedure to connect to executive. (Landline number is must there). Evn if you manage to talk to them its of no use as they make false commitments.
4. Bill was sent after two months and I never received any soft. That to with soem different Name (tehy chnaged my name inspite of providing ID proof as Passport and PAN card where my name is mentioned clearly). I kept on calling them and sent multiple times. Every tiem i sent email, i got email saying.. it will resolved in X number of days and i got same email multiple times, they could change the record for more than a month even after continous followup.
5. They never sent bill on time, i kept on chasing them asking them to send the bill, so that i can make payment. But everytime i called they told me they sent it to my email id which i never recived. because of all this delays i could not claim any bill from my company.
They barred my connection and when i called they told me it will activated in 12 hours, it happened multiple times but they never activated the connection.
In short its always better to go for other service provider like BSNL which has better plans. Because service is same everywhere.
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