Dear Sir,
I have Cancelled my broadband connection subscriber ID 4142300625 and BillingAccountNo.100000114667982 very before, due to the power shut off in broadband connection everyday routinely for 2 Hrs in day time. Before Cancellation, I have logged the complaint to resolve this issue nearly 6 times (have reference complaint Numbers.), unfortunately the problem was still continuiung in our city. Hence, I requested to cancel the Broadband connection after paying all my pending dues and received the mail over it of cancelling.
I have been sent mails and being called from various technical team, professionals, Nodal officers regarding the inconvenience. But since three months, I have been sent continous bills for broadband service which has been already cancelled and took away, this puts me in very stress. The last call was in the last week saying to ignore all the bills and reminders because it has sent as a mistake. They Apologized
I have been again threatened notice to pay the unused bills for cancelled broadband connection from “dev Associates & lawyers”/. This is completely Harassment & torturing process. I hereby request your good office to please close this issue. I am fully disappointed and my health is affecting by this stressed notice
Note: Few mails I received againts complaint numbers are attached below for your review.
Thanks & Regards
Mubarak
Dear Customer,
We regret for the inconvenience caused to you.
This is with reference to your complaint regarding "Collection of Instrument", registered vide Service Request ID 139875319. Kindly note that your request has already been forwarded to our concerned team and your instrument will be collected at the earliest. As checked in the system you have not been charged for the same. Hence, no waiver would be applicable to your account.
Further to inform you that, your request for service cancellation is in process of cancellation, which will be resolved at the earliest by our concerned team.
In addition, if any problem persist, kindly revert.
Yours sincerely,
Bhumik Mehta
Broadband Customer Care
Reliance Communications.
For additional product and service related information, you may contact us through any of the following means:
• Phone: 1800 3000 7777 from any phone (Toll free) or,
• 022-3033 7777 from any phone
• Email: [email protected]
• Website: www.rcom.co.in
Dear Sir,
I have already informed, for cancellation of my connection two months ago after paying the last bill. I have been connected with customer care twice to confirm it and sent an email too, which is attached below. I received a reply also from customer care and nodal officers regarding it (check below the mail). Few Technical head also confirmed by contacting me but unfortunately I am informed again for payement. What is to be paid for? I have been disconnected already!!! This is all due to service response which I have priorly informed on my mails.
All of your Equipments are safe and ready to return. I also informed them to take it, but no response. I am disappointed by Progress & services
Thanks & Regards
Mubarak
This E-mail, and any attachments thereto, are intended only for use by the addressee (s) named herein and contain 'Huda Enterprises & International' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.
&--Original Message&--
From: [email protected] [mailto: [email protected]]
To: [email protected]
Subject: RCOM Service Termination Letter
Dear Customer,
We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.
As requested, termination process is initiated for the subscriber ID 4142300625. Kindly note the rental of your service will be stopped from 09/10. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.
Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.
The collection of the equipment may take 3-5 days depending on your availability.
You may contact us at 1800 3000 7777 (toll free) or write to us at [email protected] for any clarification.
Regards,
Yours truly,
Reliance Customer Care
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From: [email protected] [mailto: [email protected]]
To: [email protected]
Subject: CNM10000199374, MR MUBARAK ALI SI, 366082564270
Dear MUBARAK,
You service request No. CNM10000199374 has been registered with us. For any update please mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
WEB Admin
Reliance Communications Ltd.
This electronic message transmission contains information from Reliance Tech Services is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution to use of the contents of this information is prohibited. If you have received the electronic transmission in error please
%%%%%%%%%%%%%%%%%%%%%%%%__
From: RCOMNodalOfficer. [email protected] [mailto: RCOMNodalOfficer. [email protected]]
To: Thiyagarajan. [email protected]; Samundieswaran. [email protected]
Cc: Balaji. [email protected]; Huda Enterprises & International
Subject: Fw: COMPAINT ON WIRELINE BROADBAND CONNECTION - TAMILNADU, CUDDALORE
Dear Team
Please resolve the issue
With Regards
Nodal Team
44 - 30352950
Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%__
&-- Forwarded by RCOMNodalOfficer Chennai/Services/RCOM/RelianceADA on 10/04 11:00 AM &-- "Huda Enterprises & International"
10/04 10:43 AM To
cc
Subject COMPAINT ON WIRELINE BROADBAND CONNECTION - TAMILNADU, CUDDALORE
Complaint Reference to: BillingAccountNo.100000114667982
CustomerA/cNumber:100113853830
Dear Sir,
I am Having a frequent Power cut in our city, Cuddalore (city for 2 Hrs) at 12.00PM to 2.00PM afternoon. In that period reliance broadband connection is unavailable including Telephone service for nearly 1Hr. This is in a routine daily basis, Continuing and apart from this if power cut goes for 1 min unexpectedly, nearly 30mins no connection & no telephone service. The reason I have received is no power Back-up in DLC. This behavior is since the connection established.
I have complaint few three times, to customer care. I received complaint nos. but no solution? I have two more broadband connection other than this to my relatives. I am not able to function along this unstable service, I have told already to disconnect my line as well as other if this problem continues. Few times the power has gone out while talking to my clients, and working on banking networks. To this scenario who is going to take a responsibility for my loss?
I did not use Internet & telephone since many days, I removed the line from my connections. No Use connecting it. Am disappointed in a corporate response, I cannot pay my bill If I receive a receipt, as I have already Cancelled and requested to remove my connection.
This mail is the last hope to your good office.,
Looking forward to your response
Thanks & Regards
Mubarak
This E-mail, and any attachments thereto, are intended only for use by the addressee (s) named herein and contain 'Huda Enterprises & International' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.
%%%%%%%%%%%%%%%%%%%%%_
Dear Customer,
This is in reference to your mail received at Service Assurance Cell Reliance India Mobile. Please note that we have forwarded it to Customer Care team of broadband ([email protected]). One of our executive will be in touch with you shortly.
We Appreciate your co-operation in this regards.
Regards,
Bipin Tiwari
Service Assurance Cell
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [email protected].
You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [email protected]
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