On 26 January i placed an order (5039596085) of an induction cooker and a laptop cooler from future bazaar using my 14500 Payback points. i was supposed to receive the products by 7 days. when i did not receive my products on 14 Feb i called customer service and they told me they will update me by 16th feb. on feb 17th i called them again as there was no feed back from them and i was told the products which i ordered were not available but the products were still on sale on their website. when i asked them why they did not inform me when the products were not available and i had to wait for 20 days to know that the items were not available they had no answer. so i asked them to cancel my order and refund my Payback points so that i can buy directly from big bazaar using the points. they said i have to wait for 10 days for the points to be credited. since that day i have not received my points, i have been spending my money of calls to customer service and every time i am told it will be done in two days or will get back soon or a supervisor will contact me within one hour. and when ever i try to contact those supervisor they are never there to answer my complaint. the the answer is the person went on break or left the work early today. I am getting irritated with the Future Bazzar, i have been asking for a number to contact their higher management but they are not providing.
THESE ARE THE E MAILS I SENT AND THE REPLIES
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Ranjish p
Feb 7
to support
could you please update with my order?? 5039596085 it was placed on jan 25 but i have not yet received it.
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Customer Care
Feb 7
to me
Dear Customer,
Thank You for writing to us.
We have received your query and will address the matter at the soonest.
We appreciate your feedback in helping us serve you better. If there is anything else that you need to tell us, please do not hesitate to let us know.
Thank you again and enjoy shopping!
Best Regards,
Team Customer Care
You can contact us via phone or email.
Email: [email protected]
We will respond to your query within 1 working day.
Phone: 0922-222-1947
We are available 7 days a week from 8AM to 10PM.
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Ranjish p
Feb 14
to Customer
Will i ever get an answer... when i call... am kept on hold from caller no 7... and transfer of calls
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RE:'FutureBazaar=641-309' Response regarding Order number 5039596
Customer Care
Feb 14
to me
Namaste Ranjish,
Thank you for writing to us with your concern.
This is with reference to your below e-mail regarding order number 5039596085. Please accept our sincere apologies for the delay in reverting back to your mail. I understand that you have still not received the product and you want to know the status of the same. I certainly realize your concern and will be glad to assist you with the same.
I confirm that we are personally coordinating with our logistic team to ensure that the product is dispatched to you on priority.
Further, I confirm that you will receive an SMS confirming the courier details once the product is dispatched form our warehouse. Please be rest assured that I will update you about the status of the same latest by 16/02.
Once again, I regret for all the annoyance caused due to the same. Your kind understanding in this matter is greatly appreciated. Meanwhile, if we can be of further service, please do not hesitate to contact.
Assuring you of our best services.
Thank you and enjoy shopping!
For help or information please contact us via phone or email.
Email: [email protected]
Phone: 0922-222-1947.
Best Regards,
Amjad Khan
Team FutureBazaar
www.futurebazaar.com
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&--Original Message&--
From: Ranjish p ([email protected])
Date: Monday, February 06 10:32 PM
To: [email protected] ([email protected])
Subject: Order number 5039596085
could you please update with my order?? 5039596085 it was placed on jan 25 but i have not yet received it.
Ranjish
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Ranjish p
Feb 17
to Customer
Hi
its 17th today. any update regarding my order??
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Future Bazaar
Feb 25
to me
Namaste Ranjish,
I am sorry for the delay in responding to your e-mail.
I understand that you would like to have an update on the order number 5039596085. I have checked and see that, as per your telephonic conversation with Ms. Poornima, you have asked us to cancel the said order.
Hence, as per your request we have gone ahead and cancelled the order. The refund have been initiated from our side and you will receive a communication once refund is done against the same.
I appreciate your patience and co-operation in the above matter and apologize for the inconvenience caused.
Best Regards,
Sarika Lad
Team Customer Support
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Ranjish p
Feb 25
to Future
Great Custumer service
Order Placed on 25 jan, and email response on 25 feb.. just one month delay. lost a customer.
Ranjish Poovadan
9866376605
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Ranjish p
Mar 7
to Future
what is the update on my refund of payback points it almost 15 days since i cancelled and i was promised that it will be refunded as soon as possible??
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On Sat, Feb 25 at 1:12 PM, Ranjish p wrote:
Great Custumer service
Order Placed on 25 jan, and email response on 25 feb.. just one month delay. lost a customerWg.
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Future Bazaar
Mar 19 (3 days ago)
to me
Dear Ranjish,
I am sorry for the delay in responding to your e-mail.
As per your telephonic conversation with Ms. Grishma, you will receive an revert on the payback points by tomorrow.
I am sorry for the inconvenience caused to you in this matter.
Namaste,
Sarika Lad
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Ranjish p
Mar 20 (2 days ago)
to Future
well its more than 24hrs... i have no news regarding anything???
Ranjish Poovadan
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Ranjish p
1:31 PM (19 hours ago)
to Future
Good day
i have been calling everyday and spending my money but am not getting an proper answer.. even when i send mail am not getting any response what kind of costumer service is this?? this is almost two months since i placed an order... without any results.
Ranjish
9866376605
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