Dear Sir,
Issues with Reliance Broadband Services, Reliance Broadband No is 9311123971 Rajesh Sharma
My Last bill Amount was Rs 637. & I paid only Rs 500 on 20-Aug, I thought balance would be paid with next bill cycle Rs 137, I was using broadband on 01-Sep & it was not connected & I called to customer care then I know my connection was disconnected because Rs 137 was overdue, It was disconnected without any Intimation, I was very surprised that my connection was disconnected without any intimation, I was angry & I requested to customer care please disconnect my connection permanently, they recd my request & said Sir, from here you will be receive a call for disconnect of your broadband, I don't have the requested tkt no)
But till 6-Sep I didn't recd any call from your side, then I called to customer care in the morning for pay pending payment & request for close my previous request (discontinue of Services / connection). she told me Sir your connection would be activated max. after 3 hrs then you can pay & your previous complaint has been closed, near by 12 O'clock I paid my balance amount.
At 07 : 30 PM I plug in my broadband to my Laptop, then it was not connected, again I called to customer care, they said me your connection has been suspended as per your request. I surprised that I had already paid the balance amount & give the request for close my previous requset as per customer care officer last request has already been closed hows this possible.
In the reliance customer care there was Mr Mangesh & his supervisor Mr Nishant, they told me your service would be activated only from Reliance Webworld,
Its really very irrated if the connection could be suspended from customer care then why it cann't be activated directly though customer care, its very harrasment thing with reliance. I don't have time to visit any reliance web world or reliance communication.
After my Billing cycle bill was generated on 07-Sep, on 09-Sep I called to customer care for deduction of bill of those period from 01-Sep to 07-Sep because my connection was termination from your side. & one more thing in the bill late fee charges are showing in my bill,
there are 2 things 1) Broadband disconnected & late fee charges are on the bill. why I suffer from both side late fee charges & disconnection of Broadband??? (As per TRI bill should be deducted if the services are not disconnected from service provider)
I Recd a call from Reliance customer care they told me Sir Bill Amount cann't the deduct due the your connection has not been discontinue between 01-Sep to 07-Sep, it was running in 1X Mode, I was not aware about the same, & after so many calls anybody didn't tell me. thats showing Reliance Customer Care Training are very poor. I was not satisfied with this answer, & today when I checked my service tkt in my Service there was Bill Problem Tkt has been closed if the customer is not satisfied complaint cann't be closed, Tkt no was 136198122.
So many things are very poor, Reliance Customer care Service are very poor, no body is taking responsibility, everybody tell different different thing.
everybody telling lie & misguide to customer.
I am not happy with this kind of service, Sir request you to please help me for this trouble, If I cann't received any kind of help or support from your side
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