Dear Ms. Sangeeta
I have a detailed discussions with your Ms. Babita and explained her in details the following:-
1. Why the data was not produced in the month of Jan, Feb where the billing was done
at Rs. 13000/- and Rs 4, 000/- Why the both was given in the month of March? Can
any one of your officer explain this. This itself means that manipulation has been
done at idea's end.
2. Why Mr. Omkar informed in the month of Feb that the billing has been done wrongly
you pay only Rs. 900/- and the balance would be reversed back.
3. Mr. Omkar promised that an amount of Rs. 500/- would be reversed as a goodwill
gesture and Rs. 1050/- towards excess charge made by idea. Why this has not been
done till date.
Under the above circumstance it is a proved fact that idea has played a mischief with me. If you are unable to reverse the above amount, I will have to go to the consumer court for getting justice and the expenses incurred on this will have to be reimbursed to me and shall file a suitable compensation for harrassment.
In order to avoid this, I earnestly reqest you to kindly reverse atleast 50% of the internet bill and the amount promised by Mr. Omkar accordindly.
Hope you will do the needful.
Regards
Tushar landge
M: 9552554339
On Mon, 4/4, Grievance MH wrote:
From: Grievance MH
Subject: Regarding your mobile number 9552554348
To: "Tushar Landge"
Date: Monday, 4 April, 3:46 PM
Dear Mr. Landge,
Thank you for contacting Idea Cellular Customer Services.
This has reference to your e-mail and telecon with Ms. Babita, we wish to inform you that the charges has been levied to you are correct and hence we are constraint to reverse the GPRS charges.
Kindly note the docket number 147862629 for your reference.
We greatly value your patronage and look forward to an opportunity to delight you.
Thanks & Regards,
Nodal Officer
Idea Cellular Ltd.
Maharashtra & Goa
“Idea offers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)”.
Disclaimer
All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Tushar Landge [mailto: [email protected]]
Sent: 01 April 17:09
To: Grievance MH
Cc: IDEA Cellular Ltd - Customer Oprs
Subject: Fw: Re: Docket Ref No: 147725198
Dear Mr. Kamble
NO RESPONSE FROM YOUR SIDE. REQUEST TO TAKE IMMEDIATE ACTION ON THE BELOW.
A LINE OF REPLY WOULD BE HIGHLY APPRECIATED.
Regards
Tushar
CC: Ms. Sangeeta: It seems that idea does not bother about their customer and wants to make money by hook or crook. If this is the case, than I shall have to write in all the papers about and how they make money by cheating the customer. In order to avoid, please reverse atleast 50% of amount by way of credit into my account.
Hope you will understand and advise the concern immediately.
Regards
Tushar Landge
M: 9552554339
& On Tue, 29/3, Tushar Landge wrote:
From: Tushar Landge
Subject: Re: Docket Ref No: 147725198
To: "IDEA Cellular Ltd - Customer Oprs"
Date: Tuesday, 29 March, 4:48 PM
Dear Kamble
Agreed that I have make the usage but not to such a high extent. This case is going on since Jan. Can u believe that a middle class person drawing a salary of Rs. 10, 00/- can make a usage of Rs. 3, 000/-? Is it possible? Think over it.
I am dam sure that idea personnel has played some mischief during the period of two months. It is surprising that why the data was not provided in the month of Jan when your people called me and informed a bill of Rs. 13, 000/-? This itself means that some manunipulation has been done at idea end.
It is my earnest request to you to kindly reverse the amount immediately, otherwise, I shall have no option but to take a legal help.
Hope you will understand and will definately help me by reversing atleast 50% of the amount from your end.
Thanks and Regards
Tushar Landge
M: 9552554339
& On Mon, 28/3, IDEA Cellular Ltd - Customer Oprs wrote:
From: IDEA Cellular Ltd - Customer Oprs
Subject: Docket Ref No: 147725198
To: "[email protected]"
Date: Monday, 28 March, 6:59 PM
Dear Mr. Landge,
Thank you for contacting Idea Cellular Customer Service.
In continuation to below mail, we wish to inform you that the GPRS usage has been done from your end hence, we constraint to reverse the said charges.
We greatly value your patronage and look forward to an opportunity to delight you.
Thanks & Regards,
Vishal Kamble
Customer Service Team
IDEA Cellular Limited
Visit us at: www.ideacellular.com
Or Call us on 12345 from your IDEA number for any query or request.
“Idea offers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)”.
Disclaimer
All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.
From: Tushar Landge [mailto: [email protected]]
Sent: Monday, March 28 11:45 AM
To: Grievance MH
Subject: Re: Regarding your concern
Dear Ms. Sangeeta Kulkarni
The information given in the below mail does not justify that I have make a use to such a high extent.
For your information, I am only working on emails and no down loading has been done. Why the data was not provided in the month of Jan when asked for?? This means that your personnel has made some manipulation in the system.
Please note if the amount is not reveresed within 15 days from the date of reeipt of this email, I will be forced to take a appropriate action against Idea.
In order to avoid any further complications, I request you to give proper justification to me and reverse the amount immediately
Thanks in advance for your understanding
Regards
Tushar Landge
& On Sat, 26/3, Grievance MH wrote:
From: Grievance MH
Subject: Regarding your concern
To: "Tushar Landge"
Date: Saturday, 26 March, 3:52 PM
Dear Mr. Landge,
Greetings of the Day.
With reference to your e-mail, we wish to inform you that GPRS usage has been made from your mobile number, hence charges levied to you are correct and according to your usage consumed.
Should you require any further assistance feel free to contact our Customer Care Helpline number 9822012345 or e-mail us at [email protected]
Thanks & Regards,
Nodal Officer Team
Idea Cellular Ltd.
Maharashtra & Goa
“Idea offers Customer Care on your mobile phone screen within seconds, get complete information on Billed &Unbilled amount, Bill plans details and many more on your mobile screen. Just dial *147# (Toll Free)”.
Disclaimer
All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.
From: Tushar Landge [mailto: [email protected]]
Sent: Thursday, March 17 7:33 PM
To: Grievance MH
Subject: GRIEVENCE è INTERNET CELLULAR NO. 9552554348
Email: [email protected]
Dear Ms. Sangeeta Kulkarni
Idea Cellular Pvt Ltd
Pune
SUB: GRIEVENCE è INTERNET CELLULAR NO. 9552554348
I am holding the above account with you from more than one year with 512 MB free with a rental of Rs.299/- per month. During this period, I was receiving a minimum amount of Rs 329/- per month for my usage. On one odd day in the month of Jan, I received a call from your call centre informing me the bill amount of Rs. 13, 000/- for the month of Jan and internet/mobile got disconnected. Immediately I rush to your Vasai Office to take help and the problem was resolved after four days. Since then, I am facing a problem of regular disconnection.
I got a bill From 9th Jan to 8th Feb: Rs. 2698.07 (Internet) Total bill amount: Rs. 3858.04
The matter was taken up with your Officials in Vasai and requested to look into the matter. After ten days it was informed by Mr. Omkar that this is the case of Wrong billing and the subject amount would get reversedin the month of Feb. You pay the minimum amount what you have been receiving in the regular bills. Accordingly, I paid Rs. 900/-. During this period my internet/mobile was disconnected frequently and harassed me like anything. I was insisting with your officials to produce data for such high amount but were unable to do so.
I have today received a bill From 9th Feb to 8th Mar: Rs. 1513.52 (Internet) : Total bill amount: Rs.2306.38.
Once again the matter was taken up with your officials who than produced a itemised detail list for both the months and informed that the bill produced is correct and make the payments. I informed them that right from the inception that the billing is wrong and Mr. Omkar also agreed to this and the usage shown in the itemised bill has not made by undersigned. A basic question arises, why it has taken two months time to produce the itemised details. This itself shows that some manipulation has been done at idea itself.
It may please be noted that in case anything has gone wrong for the usage not made by the undersigned, Idea would be solely responsible for this.
It is highly regretted that a Company like your can harassed the customer in this way and make the money from the customer, for without customer’s fault.
Under the above circumstances, I am not making any payment to Idea. I would request your honour to kindly look into the matter immediately and reversed the above amount.
On receipt of your reply and after reversing the amount, I shall pay the necessary legitimate amount to idea.
Looking forward to your positive response.
With Best Regards
TUSHAR LANDGE
PADMAVATI TOPAZ A, FLAT NO. 603
RAJAN COMPLEX
BARAMPUR
VASAI (W)
M: 9552554339
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