Sent: Thursday, June 23 9:36 PM
To: Customer Care (UPW)
Subject: DEDUCTED about rs 181.pl return my all money
My no is Idea prepaid.
I have activated rs 5 mein 1 din ke liye 50 mb free surfing payien service (ONLY FOR ONE DAY).that time my balance was rs 465.445.after surfing ABOUT 30 MINUTES it is showing BALANCE rs 284.445 how it is possible.you have DEDUCTED about rs 181.pl return my all money and deactivate this service.
THANK’S & REGARDS
Pankaj Joshi
Reply from idea
Dear Mr. Joshi,
With reference to your e-mail below dated 23/06, we acknowledge your concern regarding balance deduction against your Idea mobile number 9837552061.
In this regard, we would like to inform you that as per the careful scrutiny of our records, we have found that Vas service Time pass and Mixed Monthly was active as on dated 23/06.
Further, we would like to confirm you that the charges have applied are correct for bellow mentioned service, which has been used from your end:
• Game download- Rs100
• Timepass-Rs.30
• Mixed Monthly- Rs.30
• GPRS Rs.5 pack- Rs.5
• Video pack- Rs.15
Moreover, we would like to inform you that the mentioned services have activated through website, which was surfed from your end and charges have been applied according to chargeable website.
We value your association with us and look forward to your continued patronage.
Thanks & Regards
Md. Asif Saba
Customer Service Desk
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