Hi - I am an unfortunate reliance customer. Well, just being a reliance customer makes you quite unfortunate so it was needless to say. I am on this forum because my level of frustration has crossed all boundaries as one fateful day I chose to get a reliance broadband phone connection for my house. I have old grandparents at home and this phone line was supposed to be for their dedicated usage so they don't have to rely on anyone for making phone calls, and please mind it, they are patients and at times they seek urgent help from their kids and the intent of this phone line was to keep them connected to their children, doctors etc. The connection turned out be so dreadful that the phone line and broadband remains lifeless for almost 15 days in a month and the other 15 days I have an additional job (other than the one I get paid for) to keep calling customer care folks and keep requesting them to resolve my problems and get my connections up on priority...
I believe I understand the recruitment strategy that reliance has opted these days. They hire CSA's who have the capability to keep repeating this sentence endlessly a zillion times - "We cannot commit on a timeline but we are trying to resolve your problem within the next 24 hours, please take down your customer complaint number". Talking about customer complaint numbers, if I were to sell them, I could have opened a wholesale store, I am overstocked with those. I am unsure if the clocks of reliance service centers have more number of minutes per hour or the csa's simply don't understand numbers and so they can't comprehend what 24 hours mean. I would not say that I am disappointed with the services of reliance, I'd say that I am disgusted to the core. I am not looking for a resolution now, this is not the reason of me putting it in words here. I just wanted to make people aware of how unreliable reliance is... its services are just an antonym of the name. Please feel free to write to me if you need any clarity on any of the above. I'll be happy to add context to the above.
Email: [email protected]
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