Reliance Communication
Broadband

I Am Using wireline Reliance Broadband For Last 5-6 months at my home. i use at my laptop which i arry at my oofice in the morning. I have an unlimited connection and login on the net for aunthetication.

My Problem is that once i use the net in the night next day again after 24 hrs when i want to login my account the message came AUNTHENTICATION FAILED,

I Ask them Why?

the answer is that i had not logout properly yesterday, i.e. almost 20-24hrs ago and still their server is showing connected,

first let it be for there may be a chance that one or more time i might have forget to logout but everyday regularly for 1 month.

Now the only solution is To reset the Passoword, which is again a six hrs. process

that means for that night I can not use the net

now my question is

why their server is not logging out automatically once i am not diong any activity for almost more than 20hrs.

secondlly when i am using an unlimited connection then what is the fun of login authentication that too online

their answer is that this for my security bulshit, are other companies who are provinding facility of always on are playing with customer security, are they not professional.

but i think it is not for constumer security but to harass customer

in whole thing i just came to conclusion that in this way either relaince just want to save their bandwidth usage or their staff is not tecnically sound, as their own system is not working properly and they are concerned with my security.

and they are call center staff they just sit their to harash customer instead of helping them. they provoke the customer by again asking the same information atleast thrice on the same call, and that too useless. again either they are not trained properly or trained in such a way to harash customer. I too Belong to service industry and the single motto is TO satisfy the customer not to Harash the customer,

now i just want That you should Talk on Behalf of me with Relaince Broadband, so that they should Improve their services and server, which logout me properly.