I have placed an order on http://www.indiaflowerplaza.co m/ for Black Forest Cake (1/2 Kg) of worth Rs 478 with Order Number: CART29531231 on 30 th Nov on the occassion of my friend's birthday. The order is not yet delievered. I have talk many times to their Customer care no 9376042782.
First the lady on the call said they are not able to deliever it on the same day in Thane (Maharastra) as their delivery boy has to travel in local trains.
She assured me the delievery on the next day on 1 dec till 5 Pm but order was not deleiver at that time too, When I enquired again for the status she denied that she received such an order with this order No. and asked me to check with the bank and drop a cancellation email to their site. If they recieved that order now then they cancel it.
How come they do this? If they have not received the order then why first she assured me of the deleivery. The lady also have no manners to talk with the customers and started shouting on me when i make more enquiries. She even switched off the cell and also not taking my call any more.
Can any one tell me what action can i take for this.
0 comments