I placed an order early in the morning at around 0800hrs on 02 Aug with Indiatimes Shopping for a cake and the product to be delivered to Kolkata. Several times I interacted with customer support executives at telephone number 9910118888 from morning itself. They always informed me that the order will be delivered by 2000hrs (8p.m.) of the same day i.e. 02 Aug.
At around 1600hrs I again contacted with customer support executives about the delivery information. They again confirmed me that the payment was verified from my banker and the product will be delivered within the assured time i.e. 2000hrs. Also, they gave me the vendor's name and telephone number i.e. Mr. Deepak and 011-46517197 and advised me to contact directly the vendor about the product delivery. My repeated effort of establishing the contact with the vendor were in vain. Initially, the number was busy for several times and finally when it was ringing, none was there to pick it up.
Finally I once again contacted with the customer support executives at around 1844hrs and the call was attained by one lady executive. I was astonished when she informed me that the product will be delivered on the next day i.e. 03 Aug (a day later of my order). I explained the fact and purpose of purchasing the product and about the assurances given me by the previous customer support executives. For sometimes she hold the line and finally assured me that the product will be delivered on 02 Aug by 2100hrs (9p.m.) and hurriedly dropped the line.
I waited till 2130hrs (9:30p.m.) and confirmed from the shipping address that no product has been delivered till the time. I tried to establish contact with customer support executives but I was informed that the customer support service for indiatimes shopping is available from 8a.m. to 8p.m. only.
My image towards the receiver of the gift was turned black due to the poor customer support services of Indiatimes Shopping and due to their false information provided to me. Also, delivering the product on any other day was meaningless as the purpose of sending the gift was over.
I must be compensated for the acts of Indiatimes Shopping.
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