Follow-up e-mail 1 -
Can someone respond to this please? I have been receiving calls for payment of the dues which does not exist.
Mr. Pawan Kumar - Please respond to this e-mail before sending any further notices.
Mr. Babu Ranjan (CyberMedia) - This is the actual plight of Reliance customers as opposed to the excellent picture that is painted by your articles.
Mr. Chairman - Can you please have someone respond to this please?
Mr. Gopalan/Ms. Chandrashekaran - Can we expect a response? Alternatively, please direct to me someone who actually assists customers at Reliance.
Regards,
Shiv Kumar
On Thu, Jan 14 at 2:01 PM, shiv Kumar wrote:
Account No.100000110568085
It is surprising to see this e-mail. It clearly proves the dismal condition of billing at Reliance ADA.
I had called up the Reliance call center on Sep 27 to have my broadband connection disconnected. They took the case and after 15 days I received a call from them asking me as to why i want to disconnect. Then i received another call apologizing for the delay in disconnectng the line. Finally, after one month of continous follow-up the line was disconnected on Oct 27.
Since then despite the termination of the line I have been receiving bills till date. I have been religiously calling up the call center and following up on this issue and I am assured everytime that the bill will not be generated and the same story starts next month.
Cherry on the cake is this legal notice. I wonder how the whole thing works? or is it just the way Reliance ADA works? or is it some new strategy that one is trying to implement?
Whatever the case, it makes a good case of customer harassment. Wonder how things work with this place.
Can someone find a resolution or suggest how one can file a case with the consumer forum?
After going through this link I am convinced that I made the right decision of disconnecting the line - http://inconsumercomplaints.com/complaints/customer-care-service-number-c154824.html
Regards,
Shiv
P.S. I just got off a call with Harish or Satish (Apparently TL with the call center, for sure he needs help!), he mentioned that the outstanding is 900 INR (approx). This Notice mentions 1122.53/-.. Do your systems speak to each other?
&&&- Forwarded message &&&-
From:
Date: Wed, Jan 13 at 2:41 PM
Subject: LEGAL DEMAND NOTICE JAN-10
To: [email protected]
Ref No: RCL/BB/Jan-10DN/001 Date: 13.1.2010Demand Notice
Under instructions from and on behalf of our client M/s. Reliance
Communications Limited, having their office at 5th Floor, Lakeshore
Towers, Raj Bhavan Road, Somajiguda, Hyderabad, we address you as under:
Our Clients states that you have approached our client for providing basic
Telephone services and accordingly you have completed all the formalities
and obtained a Telephone connection with Account No.100000110568085In this
regard you have also executed a service agreement accepting the terms and
conditions therein.
Our client Sent you the billing statement, which was duly received by you.
Our client states that as on 01-05, there is an outstanding amount of
Rs 1122.53/-. in your Account No 100000110568085in respect of the Tele
Phone services availed by you. Though our client has made several
reminders you had not heed to the requests of our client and thereby failed
to clear the outstanding amount. In view of the above stated
circumstances, please be informed that you have grossly and deliberately
violated the terms and conditions of the Agreement, as such our client has
instructed us to initiate/take stringent legal proceedings against you for
recovery of the amount outstanding in your Account.
Our client also states that they have provided the Phone Services to you on
the assurances given by you that you would pay the Monthly Bill mount as
per the schedule and on such representations, our client was induced in
extending the services as requested by you, however, you have failed in
making the payments as per the payment schedule as committed by you. That
your action of availing the Phone Services provided by our client on
inducement by misrepresentation and your further action of non payment of
the outstanding payable to our clients amounts to an offence of Criminal
Breach of Trust and Cheating punishable U/s 406 & 420 of Indian Penal Code.
Therefore, we hereby call upon to pay the outstanding dues of Rs1122.53/-,
Within 3 days from the receipt of this notice, failing which, we have been
peremptorily instructed by our client to institute such Civil and Criminal
proceedings as may be advised against you in recovering the said
outstanding at your risk, costs and consequences.
For any further clarification with respect to your aforesaid account you
may contact On : 30331644/9393111264 between 10 Am to 5 Pm
Please ignore the notice if you have already made the payment.
ADVOCATE,
This is Computer raised generated signature not required
The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
--
Regards,
Shiv Kumar
--
Regards,
Shiv Kuma
0 comments