I ordered some gift from Infibeam for my newphew's birthday. Payment was made smoothly & I am waiting for the product to reach my newphew. They had promised a delivery time of 5-7 days.
After 8 days, I got an email from Infibeam saying that "Since this is your first purchase from Infibeam & the payment has been made with a credit card, provide some verification proof.
What the f**k?
While selecting the product, adding it to the cart & making the payment, there was no mention of whatsoever of this kind.
I called them & they kept on playing the same record. They told that CCAVenue (Payment Service Provider) has asked for the proofs. I checked with CCAvenue. They said they have not asked for any such proofs & they dont have such procedure at their end.
This was not my first purchase from them. Earlier as well I have purchased the products & it has reached my place very well. Secondly the payment was not using credit card. It was using paymate. Paymate themselves have their KYC norms & I have fulfilled them. Without which u cannot make payment.
This is un-necessary harrasment for the customers. If Infibeam has such procedure, why dont they inform the customer at the time of placing order or making the payment? They take money & then they come out with these harassing stuff.
When I asked them to cancel the order & return the money back, they said there will be cancellation charge of 10%. What the hell is the? They are looting the customers.
They are not transparent at all. On top of customer service is worst. The customer service person was talking as if I am asking for a loan from them. Her attitude was like she is the President of the country & we are all her servants.
Worst website to even think of. Worst practices. Cheaters. Totally unethical. Not Transparent at all.
I wud suggest everyone to be beware of infibeam. NEVER ORDER WITH INFIBEAM.
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