I made a flight ticket booking with Make my trip through SBI internet banking on 6th Sep 10. After making payment the amount got debited from my SBI account, but i did not receive any ticket. Then i called up customer care of Make My Trip and they told that the status of payment will come to know after 24 hours and gave me booking ID No. IN1009B02203, AND TOLD TO call after 12.p.m on 7.9.10.Then i again called up and again they told me to call at evening. And again i called up in the evening around 7.p.m., they again told status is pending. Then i told them that why you are not refunding the money and they told me they have not received the amount and it might get stuck in payment gateway. And after that i told them that my account got debited and it is showing in the account that money is transferred to make my trip. And you are telling that you have not received the money.then They ask me to send my bank statement. I sent them that also with SBI payment transaction ID.
After that they told me that it might take 3 working days to get back credited into your account. Then i told them to give a proof that they have not received the money. They said they do not have the system.
They just only can make harassment to people.
So my problem is when make my trip knows that the amount will be credited back within 3 working days. Why they are not taking any provisions to get it cleared before 3 working days. And as the amount was Rs 18194.00, which is not very less, should the make my trip will take care or forfeit the loss for this?
Please resolve. So that customer do not suffer from loss.
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