Dear Sir,
I am using Tri - band for last two months. My mtnl no. is 26787110, my plan of mtnl is Tri - band unlimited of 1599/-.. My net speed is too slow... I complained so many times but no one came to check it. They told me that u get the download speed 1mbps to 1.3 mbps of surfing and downloading, But the speed is coming too slow. My surfing speed is 250 kbps and downloading speed is 50 kbps. So this is our last complain to you and the same copy we are sending to media group so that I can show to the public that what is your service you serve to public When I complained to 1504, they are registering complain for problem in line/cable, but no lineman comes to correct anything, when I call them, they just say your phone is ok so your Internet Line is also ok.
I have become harassed by complaining to 1504 & gave a written complain on 15-03 to MTNL Officials Jogeshwari (west) that all went in vain.
So then an week before I switched to another company which provides internet connection & I am totally satisfied & happy with the services in a week the employees have came twice just to check whether the line is ok or not & I am so impressed with the way of the service that I had removed the mtnl connection from my router & had started giving advise to my friends to switch to other internet services rather than mtnl
Because the way I was harassed they shouldn’t.
I have attached the copy of complain letter that have been submitted on 15-03 for your reference.
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