MTS
Web related recharge

I, mohd arish,

i had recharge my MTS mblaze modem through web by a site called "www.paytm.com" on 23rd october with 595 Rs, but somehow recharge was failed and balance was deducted from my account. i called customer care of MTS about the balance refund but they are not responding, it is about 3 months but neither there is any call from MTS nor any balance refund till date, please help me.