I am a customer of MTS MBlaze for broadband services. Recently, MTS has been sending messages to the device as well as on the registered phone for the services which exactly read "Triple Dhamaka Offer for you on MTS MBlaze!! Get 2.25 GB data usage (instead of 750 MB) on recharge of Rs.498. Extra 1.5 GB credited in 48 hours. Offer till 8th Aug."
Accordingly, I recharged the my MBlaze account on 05 Aug. However, the company did not credit the extra 1.5 GB within stipulated time. When I contacted the customer care executive he flatly refused to credit extra data and did not even register a complaint stating that there was no provision to register such complaints. Further, the CCE was very rude and had the audacity to disconnect the phone when I was through, thereby displaying utter lack of professionalism on the part of the company and its employees. Thereafter, I sent a mail to [email protected] on 08 Aug. Even today, the complaint is unattended.
The services offered by the company is pathetic. There is always disruption in services and never you cant get a constant connection to the internet without breaks.
Folks, beware.
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