Hi,
This is bring to your notice that I am suffering from a number of problems with Customer Support. I had a post paid account (A/C 911708097) which is in inactive state in postpaid. Being a corporate user (9212691898) I provided all the necessary document to change the ownership and plan for the above account to the tata photon representative. This account migration was being taken care by Excellent Communication (Mayur Vihar Phage 1), due to some unknown issues (they didn't tell me) they changed the post plan into prepaid without my intention, since when the request was being made to change it as post paid in corporate (5gb worth 650 for IBM users). Till this time my postpaid account (911708097) was disconnected and the new prepaid account with same photon number 9212059374 and MEID A0000033715B83 activated in prepaid.
On 21st July, I been told that my account has been activated in postpaid with a new account id i.e 915042426, but ever after that I was unable to connect to internet. I called up customer support then got to know that same MEID number exist for another account which is running in prepaid (9212059374) (the device is owned by me and i am using this prepaid number to maintain the connectivity till the time this meid number linked to my postpaid number), I asked customer support to correct the issue. But they have take forever to solve this tiny issue which can be hardly fixed in a minute.
I need your special attention to get this issue fixed today itself, as I have to recharged this prepaid number (9212059374) to make the connectivity up and running. I want this MEID number to be linked with my postpaid account only (915042426) rather than 9212059374.
For any further clarification, please call me on my number 9873131777.
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