I have been an Airtel Customer since 2006. But now the kind of service provided to me was extremely fraudulent and fake. My first concern is no body in Airtel knows to talk even a single sentence in English Properly. Secondly, they do not take complete concerns of the customer and I am the best example for it. Airtel takes only complaints which they think they can resolve and concerns which they cannot resolve are not getting registered at all anywhere in any of the request number provided to Customers. I have been calling Airtel since Mar 11 until today for the same issue and spoke with nearly more than 10 different people and no one seem to record in their recording system the complete concern I expressed. I was given so far four different request numbers and finally since they could not resolve my issue they gave me cancellation request number.
The issue was, I called in December for owner name change from my mother's name to my name which was done and the Dec month's bill was reflecting my name. But all of a sudden without any intimation the owner name was changed back to my mother's name in Jan'11 and Feb'11. I again called Airtel and gave a request to change the owner name and they had changed. As I have to produce the bill at my office for official purposes I requested Airtel to provide me a duplicate bill on my name for Jan'11 and Feb'11. Nodal help desk and Billing Department said once the billing cycle is generated owner name cannot happen however will ask the Billing team to provide a note on Airtel letterpad in email that by mistake the owner name was changed which will not happen again and they also told that I can show that email at my office. I agreed to it and was waiting for 48 hrs as they promised but haven't heard anything either in mail or even a courtesy call. When I called Airtel to inquire on the status I came to know that no such information was recorded anywhere in the request number 44441754 given to me. Finally they accepted that they cannot get the issue resolved and took a request for cancellation. Why are you doing this?
If you are not able to make up to the promises then do not provide such fake and fraudulent services to Customer s and irritate them. I will definitely share this horrible experience with my relatives, friends and colleagues and prevent them from using such useless and disgraceful service.
AIRTEL SUCKS!!!
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