I purchased a Samsung Galaxy Tab 2 tablet from the website by paying Rs 20, 000 on 10th June. The website showed a Big Daddy promotion at that time promising a free gift of 64 GB pendrive from Sandisk on any purchase of above 20000 rs. I got my tablet delivered on 13th of June, but till now i have not received my free gift. Moreover, I have been constantly trying to get this issue resolved through mails and phone calls to their customer support but to no use. Everyone gives more false promises of looking into matter but no one really cares. Their such ignorance and poor response have made me to take any extreme step to get justice. I don't care about that 64 gb pendrive which they promised but still have no idea where the hell it is, but i just want them to know power of consumer so from next time they don't treat customers like this. I have always been a loyal customer and have purchased may things from the website but did not knew they could drop to this level of neglegency. In other words i feel tortured by their customer support after contacting them so many times. Not just the representatives, but they all are corrupt to the manager level. No one there really cares how the customers are assisted. when try to mail them you will never get reply, and if u get then they ask questions, you tell them more details then they sleep like they did not heard anything and customer keeps barking. if you try to contact them through chat, they just provide another email id to bark at and end the chat at their will. I really regret buying so many things from the website and giving them business of over 60-70 thousands till now. I would never suggest it to my friends or relatives and i also want to let other peoples know how they really are. They give ebay guarantee to make people trust in them but this company is totally fraud. I would be grateful to them if they just reply me in plane simple words that they will not give me my free gift so that i dnt contact them again and move forward to some higher lever where my plea gets heard. Tired of their customer support, truly worthless and pathetic.
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