I had been using a broadband connection via fixed line no.: 033 4066-4060 in my name and i made a request in writing to the airtel customer care outlet for disconnection of my broadband connection on 21st july to be disconnected from 5th august. The customer care executive said me that the broadband connection will be disconnected within 7 days but the request was not processed till October and the bills were regularly generated during these period. On reporting the customer care outlet again where i submitted the letter for disconnection, I found that the customer care executive forgot to lodge the disconnection request made on 21st July. On making the request again on 29th October for disconnection of my broadband connection they took a fresh request and asked me to make the payments for the bills generated between August To October for which i was not liable to pay. I even mailed to the Airtel website ([email protected]) for my issue regarding disconnection and payment but even then my problem was not solved. The Recovery executives regularly called me up to make the payments even when i said them the whole matter and such calls were almost received 10 times a day that too most of the calls were received in the Non official hours. The recovery agents always conversed in a rude manner and always shouted on us while talking over phone. Its December month now and even by today my request is not processed. On receiving the call again in december month, the recovery person said me that your connection is still active.
I request you to please help me in this regard as soon as possible.
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