I am using Airtle broadband and wanted to change my plan. I raised a request for a Mega 8GB plan which was showing up on airtel site and also got a request created(#26806166) by the Airtel executive who confirmed that the plan is available.
Today I get another call from the Airtel team and they told that the plan i have requested is not available and i have to opt for another plan which was not what i wnated. the Plan he has offered is expensive and also not required for my use.
This is a problem i have been facing from airtel where they display some type of Plan on there website but when we ask the Airtel customer care they say its not available. Example for this is LUP749 plan which shows up on the Airtel site when we select Punjab / chandigarh.
This plan is best suited for my use but i never get it because of the same reason that it is not available.
From a lay man term this looks like a fraud that the company is doing by showing some lucarative plans so people opt for airtel and later saying that the plan is not available. I want to report this incident to the consumer forum.
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