Hi
this is the complaint in related to previous complaints for number 8121235991,
that i have not received 2gb internet data pack which supposed to be received on recharge by paper voucher for rs48.
on august 15th..
i raised 5 complaints every time i talked to customer care but no solution is given till now.. what i need is refund of rs 48...
customer care simply closing the complaints without solution and the problem is i have sms proofs that i was not given any internet data package in my mobile
after completion of the 21days period till today...
as per customer care they say they provided 500gb internet data internet package i got recharged but that is also false as i did not go for any internet data package
(due to complaint i do not use the sim (8121235991) except for calls) ans also i have balance sms inquiry information on my mobile every day which show only talk time no other balance...
but i did not get even that information when i regularly checked for the data packaged activation, if they have provided (what they say) when i
send sms to customer care for balance inquiry, in the sms received is that i have only for balance talk time but no information for the internet data package if any..
so let me know the issue to be forwarded to next higher level authority also..
i want email responses so follow up what is going on which is also important...
as one of your customer care abruptly talked, we do not care for email you try through the email to listen @ tatadocomo.com..
this is the worst scenario i have faced from your tatadocomo for the past 2years of experience...(nightmare from docomo network)
i will also see not in my circle (friends or relatives) should anyone go for tatadocomo network..
i will to go for the portability once my balance is over... but i would like to bring this issue to the notice to higher level authorities..
and also recently i checked for the purchase paper voucher for internet for my brother found that no one is selling because of these problems
and saying "no no to docomo" with smile..
note:
2gb internet data is provided on paper voucher for rs.48/- is still available till today on tatadocomo site under show details
Please remove immediately that information which is misleading people if it is not available on your tatadocomo.com site under gsm prepaid for a paper voucher recharge..
i am sure i have been cheated..
Vishal
8121235991
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