Hi,
Airtel people are such scamsters... First they told me to pay Rs.500 as installation charges which will be adjusted in the Bill, but what they did was that they didn't deduct the amount and now when i asked them to disconnect the connection, they are not doing it but playing stupid games...
Dont ever buy any products from these Thieves..
I am pasting the correspondence via mails and you can see for yourself what these people do..
This is dated Tueday August 9
Dear Mr. Deepak Mohod,
I got Airtel broadband connection in the month of June and I was asked to deposit a security of Rs. 500 which I was promised would be discounted in my first bill. But to my surprise, I was billed Rs. 366 with no discount whatsoever. I have attached my Airtel Landline number and bill number. Kindly look into the matter and get this thing wavered if you can, otherwise I would prefer to get connection from your competitors. It's only fair that a company should keep its promise.
Accordingly, I should not be paying any bill this month and Rs. 144 should be reduced from my next bill.
Kindly assist.
airtel number : 01724021145
bill period : 11/06 to 10/07
bill number : 529131482
I got this reply on 10th
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
=====================================================================================================
How many times do I have to tell you retarded people that you have already taken rs. 500 from me by saying you will deduct the same amount from first bill??? & when you said it will be adjusted in the bill, then bloody adjust it you group of morons...
Just Disconnect the damn connection coz I dont want it anymore... I have paid what was due already. Stop bothering me with your emails. I am saying it repeatedly that I have already sent you the bill and photo I.D for disconnection of Broadband... If you still dont disconnect it, its your fault and responsibility... not mine...
& stop fooling around with me... The Subject of my Email was: Please Disconnect Broadband on Airtel Number 01724021145 and not REGARDING AIRTEL BILL, FOR AIRTEL NUMBER 01724021145 [|BAL|Qrc21708111308495239687|]
I am going to publish it all on complaint sites... just wait n watch...
%%%%%%%%%%%%%_
From: "[email protected]"
To: [email protected]
Sent: Wednesday, August 17 5:32 PM
Subject: Re: [SUSPECTED SPAM] R
Dear Customer,
Ref: Email dated 17-08, regarding the onetime charges refund for your airtel number 01724021145.
Thank you for writing to airtel and the opportunity to assist you.
We wish to inform you that the one- time charge in your airtel bill is towards installation charges.
We hope that this response has addressed your query suitably. Please do write in for any further assistance.
warm regards
Nirmala. S
customer care executive
bharti airtel limited.
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From: [email protected]
To: [email protected]
Cc:
Sent: 17/08 01:52:53 PM
Subject: [Suspected Spam] Re: REGARDING AIRTEL BILL, FOR AIRTEL NUMBER 01724021145 [|BAL|Qrc21608112208145231320|]
Miss Ramani,
Why don't you guys stop fooling around???
Your people take the money first and then give the connection... On what basis
did you give me the connection if you didn't take the installation charges???
Since when did you guys start doing charity???
If you do not have the receipt ask the Guy In-charge of providing connections
in 11 Phase, Mohali, as he might have pocketed the money. I am not responsible
for providing you the document you asked for, you should have the record
yourself. I have already sent you the bill and photo i.d for disconnection. I
have paid your Employee Rs. 500, you need to talk to your staff instead of
asking me for it.
So stop acting smart or stupid or whatever you are doing. Disconnect the bloody
connection and leave me alone or we can sort it out in the consumer court.
From: "[email protected]"
To: [email protected]
Sent: Wednesday, August 17 12:36 PM
Subject: Re: REGARDING AIRTEL BILL, FOR AIRTEL NUMBER 01724021145
[|BAL|Qrc21608112208145231320|]
Dear Customer,
Ref: Email dated 16-08, expressing concern regarding adjustment for
installation charges for your airtel number 01724021145.
Thank you for writing to airtel and the opportunity to assist you.
We would like to inform that we are not in receipt of your installation charges
of Rs.500/-. In case the amount has been debited from your account, we would
request you to please forward us the bank statement / bank certificate /
Receipt (in case of cash payment) the mentioning clearing bank's name and
stating that the payment has been made towards airtel.
You may also send a scanned copy of the same through an e-mail.
We would like to tell you about the option of making payments through any of
the following convenient and secure modes
• You may make the payment by using MCHEK on your airtel mobile. Please
call 543219 (toll free) to activate MCHEK on your airtel mobile (only
applicable in case for airtel mobile number)
• Subscribe to ECS/SI facility for uninterrupted services.
• Logon to www.airtel.in/ my account and click on "Make Payment" option.
Please do write in for any further assistance.
Warm Regards,
Ramani. S
Customer Care Executive
Bharti Airtel Limited
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
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