I was using the broadband from last 5 months. I had a fixed unlimited usage plan of broadband 699 per month. It was going fine earlier. Then i tried to change my bill plan from 699 to 250 as I was going to my native and nobody there for using the internet. So I went to airtel office and asked to change. They first agreed to do the same but when i had given the application they refused the request by saying that you are not eligible for migrating the bill plan as you did not complete the six month of your first plan. So i said ok and went to my native for 1.5 month. before going to native as a customer i also deposited advance 1800 Rs for the monthly plan bill as i was not there for paying the regular bills. (as per my plan i have paid almost 3 months amount in advance). Then I came back and started using my internet and thought in mind that the plan is still same 699 unlimited. Here the issue was raised, they changed my plan to 250 limited. So they started charging for the same. I have used the internet for 2 months still didn't receive any bill from the Airtel. So i tried to check and came to know that my bill went to around 8000 Rs. So I asked to send me the details of bill and the detail when they changed my plan. They failed to do the same for almost 20 days.by that time i went to Airtel local office, talked to customer care so many times but they just replied that their server is down they don't have any information. So i was seek and tired from the airtel for their service, I applied for the cancellation of connection. Still faced the issue of final amount. then after 4-5 days today i got the bill and the final amount of 4755 Rs for closing the account, Don't know what to do?..need suggestion. please send it to my mail [email protected].
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