I have lodged multiple complaints to Airtel Customer Service for my broadband not working since May 30th.
Till date it is not resolved, it’s more than 1.5 months. Many series of complaints have been logged on the same matter but only fake promises are made and no resolution given.
The list of complaints I have logged in the last 1.5 months for the same issue:
47065576, 48543356. I have lodged various complaints between 30 May to 7th July. I have contacted the front end and back end customer support: Lankesh from Bangalore region (back office). Raghunath the field engineer for our area (Kasavanahalli, SJR Verity). Multiple visits no resolution. Many SLAs broken and no resolution given.
Without providing resolution they have closed the complaints multiple times and now asking for bill.
I have made many calls to customer service which have been longer than 20 min and finally it will be put on hold and the line would get disconnected. Now is that the way Airtel addresses its customer care. Zero Ethics and Fraudulent behavior.
My complaints were closed by the field or back end engineer without resolution - Now that was disgusting and certainly a fraudulent practice by Airtel support engineers. All of this and no resolution yet.
Now the harassment Follows….
I get multiple calls for bill payment - for what should I pay? I have asked for compensation for loss of service availability for last 1.5 months. Complaints lodged but the bills reflect the same service charge for Broad Band service? For what? Beyond the service reversal charges they should pay for the calls made and the amount of annoyance and torture we go through.
To worsen the situation my land-line is also not working 14th July.
Any responsible person from Airtel if you want to resolve this, you can get all my information from the complaints lodged:47065576, 48543356.
0 comments