Dear sir,
With due respect I would like to bring to your notice about the inconvenience that I am going through.
I had applied for Airtel Broadband internet connection with fixed line (Application NO- TBLR273563
) on 3rd of Aug. On 9th of Aug I got a technician who came and fixed the phone line for me (08042013456 which is working) and confirmed me the connection is done and Internet technician is on the way to do the modem installation.
The Internet technician (Manjunath) came next day and tried configuring the modem and found that the data light on the modem is not lighting up. He told the connection is fine and the port needs be enabled which will get the internet connection up and running and called up his manager who confirmed him to release the connection. He left for a next customer by giving me the uid and password with his cell number and confirmed me that the data light will be there in 30 mins. After waiting for couple of hours I tried calling technician and his phone was switched off and I was waiting for the data light to come which never came after then.
Journey with Airtel customer care:
I called the customer care who took my complaint and confirmed me that they will send a technician to do the installation but Never I saw any technician till date. I called back to ask for the technician and there was a note on complaint that internet cannot be given to me as some problem. I checked with the phone technician who was a nice guy and he confirmed me that that is wrong note and the line is fine and he spoke to manager in backend and confirmed me that there will be a technician soon to fix it up. (As a matter of fact the last guy who was staying in my house had Airtel internet connection and the family staying down has Airtel connection and both phone and internet tech has confirmed me of no issue for internet connection).
17.08. Complain no- 2437600 spoke to floor manager who confirmed me to send a tech and issue to be resolved by next day 2.30PM
18.08. Spoke to another floor Manager (who apologized since not even first time installation is done and my account is active and running since 9th of Aug. but never had any broadband working not even once and no tech to even configure the modem first time) and promised me that the issue will be taken with highest priority and promised a call back within 48 hrs. but alas I was never aware that it is all part of script that customer care people are good at fooling people.
19.08. Went to Airtel center koramangla with concern- This is the guy (Mohan)- 9845989047) who took my application form and before applying the connection had spoken to the field engineer and confirmed the connection is possible and took initial 500 for installation.
He called up the backend manager and confirmed me that there is no technical issue and today ie 19th Aug. the connection will be done and tech will come. I explained my bad experience and he gave me in writing that at max by 20th Aug. 6PM I will have internet connection but I guess that guy is good at lying.
I am frustrated that even from a private company I am getting this kind of treatment. I am not getting support from anybody and people are not even bothered and always buy time. I would request you to look into this. If not please help me to get my initial deposit so that I can get into some other vendor. Please help.
MY INFO:
SANJAY KUMBHAR
Application No- TBLR273563
CONTACT NO- 8105912681
ejipura bangalore
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