Hi,
I am Romit Garg. I have a broadband connection with Airtel and Number is 0172-4007930. It is in the name of Rajiv Tyagi email id - [email protected].
We are facing internet problem from last few weeks. We are continuously making calls to Airtel Helpline but the problem has not been resolved yet.
First time on Oct 7 we looged a ticket (38515350) and it has been resolved only for four hours only after that I reopened the call again but your guys without resolving the issue enter the status to close.
We again logged a complaint on 13/10 ticket no. is 38739632 hadn't been resolved again but again they put status to close saying that was a mass problem but nothing resolved on our end.
Again on 19/10 we logged a complaint with ticket no. 38937138 they again close this issue saying mass problem.
Can you tell me that without confirmation how can they close the call. If this was a mass problem. they should confirm about the status and then close the call.
From 2 or more weeks we are sitting ideal because of internet. We selected AIRTEL because its a brand and brand has some values for the customers. I am really frustrated because of this kind of service.
Some Alcatel person visited to our venue to change the wire system. Despite of doing the work they just pulled internet wire out and didn't fix them before going.
If you can tell me that if a person having all the work on internet then how would he be able to perform that task.
I will not pay a single peny to you people and definitely go for some legal action.
Thanks
Romit Garg
9815133443
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