My broadband connection is not getting shifted even months after putting the request. Sent mail to Nodal office and Appellate authority. No use. Nobody is even bothered to check with me the status. My bill is getting generated even though connection is deactivated for shifting. Only thing they check is bill payment. Atleast 10 people call to check that. Worst customer care.
Below is the mail sent to [email protected] regarding connection - 0804125515
Hi,
Is some one looking into this issue of fixing my broadband connection? Please dont crucify people like this. I have been asking for transfer of internet for months now. Please fix the line for me and stop the torture. I have no internet at home and waiting for this connection . otherwise please let me know, if you cant do it. I will take some other connection.
contact me on 98865 99868
**********************************
Hi,
Could someone please speed up the request to transfer the connection to my new address.? I know your SLA is 22 working days, but it would be really appreciated if you could do it with the same enthusiasm as you do for a new connection which is delivered in 1-2 days. I have been waiting for so long for the connection transfer and please assign someone for this transfer request.
Thanks.
- Hide quoted text -
On Sat, Jul 16 at 6:33 PM, wrote:
Dear Mr. George,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding to your e-mail.
With reference to your e-mail dated on 12 Jul you have expressed concern for airtel fixed line 0821-4247050.
Further to your below email this is to inform you that your concern regarding the bill charges has been registered with the reference number 48964414 .Our executive from the relevant team will revert to you with the status by 30th July.
Further, we would like to inform you that we are upgrading our system during the period 9th July to 22nd July. During this period there may be delay in resolution.
We regret the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Disclaimer:
Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us [email protected]
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 08041115338 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at [email protected].
If you do not receive a satisfactory response from our Nodal officers, you may send an email at [email protected] or you may call at 080-41115201 between 9:30 AM and 6:30 PM, Monday to Friday.
Ramya R
Nodal Office
airtel Telemedia Services.
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&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 12/07 12:07:10 PM
Subject: Re: Acknowledgement Mail.
Hi,
Refer to the trailing mail on the subject matter, please update me on this.
Regards,
Ajesh
On Fri, Jul 1 at 6:32 PM, wrote:
Dear airtel customer,
Thank you for writing to our Nodal Officer.
We are working towards the resolution of your complaint, kindly allow us 72
hours to respond to you.
Regards
Nodal Officer
Disclaimer: Kindly note the working hours for our Nodal Officer is between 9:30
am to 6:30 pm from Monday to Friday
Note: Please mention your fixedline number with proper STD code in the subject
of the email whenever you write to us for a quicker response. Do not include
any space or any special characters or space between the digits. eg.,
0 (STDCODE)(FIXEDLINE_NUMBER)
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: Transfer of Airtel Connection not happened properly -080 -41255152
Date: 01/07 06:24:49 PM
From: [email protected]
To: [email protected]
Message body:
Hi,
I have been using the below Airtel broadband connection for the past 4-5 years
and never defaulted on a bill. I want to draw your attention into the below
incident.
Mar 26:
As I was going abroad and I wanted to put the connection on hold temporarily,
so that I don¿t get charged during the time. But the person from Customer care
Surendra (mobile number -9845251697) insisted that I cancel the connection.
But later I came to know I can transfer it a different location without
cancelling. So I asked Surendra to transfer my connection to my friend in
IndiraNagar, Bangalore. But Surendra insisted on cancelling the connection,
as I think he had offered this connection to some other customer, if I cancel
it. But I insisted on the transfer. Few weeks passed, but still no news about
the transfer.
April 26:
I started getting calls from Airtel payment collection dept asking me to pay
the bill for the period Mar 26- Apr 26. I said the transfer of the
connection is in progress and I will pay once the connection is active. I
contacted customer care multiple times regarding the transfer, but nothing
happened.
May:
Contacted customer care again and finally someone was sent to the new address
to install the connection. But those technicians installed the physical line,
but couldn¿t activate the connection due to some problem.
June
Later couple of other guys also came, but still they couldn¿t make it work.
I am repeatedly getting calls to pay the bill which is being generated even now
even though the connection is not active.
So now I have 2 requests.
1. I am back from my trip abroad and is now in Bangalore. So I want this
connection to be transferred to my new Address. Please do the needful.
2. I can pay for the bill for the period I used the connection. I need
a waive off for the time the connection was not transferred as it is a delay
from Airtel customer care.
I had used the connection till Mar 25. I can pay the bill generated for Feb 26
to Mar 26 ¿ 625 Rs. I can pay this amount. Any other amount is not my liability
as I had put the transfer request and this job was not done by customer care.
Also since the connection was not activated, no usage happened on that. You can
check the usage to verify this. Hence, I need a waiver for the remaining amount
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