I would like to bring this issue to your notice.
I used Airtel Broadband services last year. There was serious problem in connection and I had raised several complaints. For personal reasons I had to leave out of town and I wasn’t using this service for 3 months, during this time without solving my problem in connection I have been sent bills after bill for all 2 to 3 months. When I was back to Bangalore I had raised another complaint with Airtel customer care that without usage bills have been raised and asked them to cancel my connection. They suggested to pay half the bill amount and would waive off another half bill on non usage. This was a fair deal and I paid Rs. 1813 during last June and closed the matter. 2 months ago Airtel executive came and collected the instrument and modem as part of connection closure. Now, I am getting threatening calls from Delhi from some advocate Mr. Alok Singh saying I am due to pay Rs1700 if not paid he will file a case at Delhi high court and these calls are flowing in continuously from the number 9598783262 and saying if I don’t pay that amount they shall accuse me and bring me to court.
I don’t understand does the high court judge has no other major matters to look at? is this the burning issue they want to solve.
When the customer care has given me a waiver why is someone calling and threatening!
He sternly clarifies saying once the connection is cut the customer care shall not be approached for details as they wont maintain any of these concerns raised and now the case is in their hands.
I am forced to ask - When the matter dealt with customer care has no value why at all have a customer care in place. They can have advocates and gundas deal with billing, broadband and all such matters right.
The behaviour from these people has been pathethic.
If this continues I shall have to complaint against Airtel broadband and the person calling to the local police station.
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