Dear Sir,
I wish to place before you the following complaints against Airtel Broadband Services for your consideration and needful corrective action.
1. A request was raised online for a new airtel broadband connection on the 13th of Dec. An installation fee of Rs.500/- was paid online for the same. I received a confirmation mail from Airtel with the following details:
CAF no: ONBANGA00019509
Transaction id: 121386038
However, after 10 days airtel has not sent anyone to setup the connection. After calling airtel customer care (interaction ID: 9182484), I was informed that the application does not exist. Futhermore, I was told that I require an opportunity number in order for the application to be considered. All this after paying for the connection.
2. When asking for a plan migration for an existing connection from ACE 6Gb to ACE 3 Gb, the customer care executive said that this plan does not exist for the Bangalore Circle. I previously was using the ACe 3Gb plan and before migrating had confirmed the same from the customer care executive that it would be possible to migrate back to this plan. Now they informed me that the plan does not exist for Bangalore, even though the airtel.in website clearly states that this plan is available for the Bangalore circle. This is the second time I am facing an issue with airtel concerning migrating from a more expensive plan to a cheaper plan.
I request you to please resolve these issues as soon as possible.
Regards,
Aparna S.
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