Subject: Non-provision of airtel broadband connection
I had applied for a new airtel broadband connection (under the scheme for already existing postpaid airtel customers) (on 14/11 and again on 26/11) under the name of Dr. Nikhil Tiwari (address: 90/84 B, 3rd Floor, Malviya Nagar, New Delhi).
It was only after lodging my first complaint (no-26472662), that an executive (Khemraj: mobile no.-9810137929) came, filled up a form (form no.- 1981043) and collected my documents and cheque of Rs.1000 on 14th November and said the connection will be set up in the next 3 days. Even after lodging complaint with the customer care number (no.- 26710652), he did not contact me for the next 7 days and did not attend my calls on his mobile. I contacted him on his office phone number, when he said balantly it was not possible to provide connection and I should get my cheque cancelled from my bank. When I confrnted him and asked him to give back my cheque, he said this was their company policy!!! the behaviour of this person was very rude and unruly.
Cancellation of cheque (number-569105) has cost me Rs.110.
Two days later another executive turned up and filled up a new form (no. 1986499), took documents and a cheque of Rs.1000 (no.- 555999) on 26th November with assurance that connection would be installed in next 3 days. Again after 3 days, I called up inquire when He told me it was not possible to provide broadband connection. the cheque has as of now not been returned.
I was harrased for about 15 days, wherein I had to repeatedly call the concerned executives, this led to loss of my money, I was misinformed by the executives of your company. Even compalints at the customer care did not help, with people at call center saying they can't trace my records through compalint numbers and calls were put on hold for as long as 10 minutes and sometimes even disconnected.
This kind of service is not expected from airtel and in no way can be tolerated.
I want the company:
1. to refund my amount that I had to bear to get the cheque cancelled (Rs.110)
2. give me reasons for not being eligible for airtel broadband connection
3. to take strict action against such company representatives whio misinform and harras customers
I can furnish any more details regarding the above compalint if required along with copies of the forms I filled up to apply for connections and receipts of cheque payments made by me..
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