Airtel Broadband
Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January)

To

Whomsoever it may concern,

Bharti Airtel Limited,

India

SUB: Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January).

Dear Sir/Madam,

I would like to bring to your kind attention a very regretful experience that I had with Airtel BroadBand services. With the intention that I would be getting the best of the internet services, I had contacted Airtel Bangalore team to check for the feasibility of their service in my area (as specified above). One of your associates named Muniraj (with mobile no 9535273018) came to my home. He had taken cash of Rs.500/-, my passport copy & my photograph with the assurance that connectivity would be provided by 20 January. Once the payment was done, the scenario had taken a dramatic turn.

Following are my concerns.

• The associate named Muniraj, had not reverted back to me with the status of my connectivity.

• Muniraj had not even uploaded my TBLR 0075160 to the Airtel system. This was confirmed by the Airtel customer care team.

• I tried contacting the customer care service department, but they were not helpful in any way.

• After days of repeated calls, Muniraj responded that “We could not provide you broadband connectivity in your area”

• After making lots of calls to the customer care center, they have registered a service request (request no 28568954.).

• I tried reaching the associate Muniraj, but he kept promising me that he would be returning the money soon.

• A lady from the Complaint cell named, Vinoda with contact no 080 41405772 had called me up and informed that she will follow up on this issue. She did not revert back and when I contacted her she was telling that she had lost all my details and needed the details again. This was quite embarrassing for a customer to keep calling your customer as well as complaint cell repeatedly.

• I fear to recommend Airtel to my friends circle.

I Need the following actions at the earliest.

• I need my money back at the earliest.

• Please ensure return of my documents and photograph along with the cash.

• I need a time frame as to when all the settlements would be completed.

Considering the suffocation that I have in my mind, I think this is the most polite email that I could sent you out. Would appreciate a quick turnaround.

These aspects had made me think twice to have any of bharti products hereafter.

Yours Sincerely,

Manjith