I have applied for airtel broadband connection on 5th April. Before giving documents and ionstallation charge cheque to airtel sales guy, i asked him 3 three times when connection will be installed and activated. As per him, he told by 8th April it will be installed. I asked him again and again about this as i have to attend late night meetings with client. The sales guy assured me it will be done by 8th April. On 8th April when connection was not installed I talked to him and he said there is some fault in the line and definitely by 10th April connection will be installed. But till now nothing has been installed and best is that since 10th April his phone is switched off. I also tried calling other sales guy who had earlier discussed braodband plans and sent first sales guy to my residence for the collection of documents and cheque. Whenever i call from my number his phone comes busy but when i call him from other number, he picks up the phone and then he tells me i will look into the matter and call you within 5 minutes which never happens. I am not able to understand why installation cheque money was taken on 8th April when connection is not installed till now. Why charging when service is not provided till now.
Till now i have been fan of Airtel. All mobile numbers in our home (6 connections) are of Airtel. But after this bitter experience i dont feel to be loyal to Airtel anymore. All these private service providers are fraud. They are interested in money of customer without providing services in return. I have lodged complaint (no. 31486636) with Airtel Customer department but as usual they will take some time and will call me back. Airtel should understand every day they delay i am losing my busy. Next time whether for mobile numbers or broadband services, i think better choice is BSNL. Atleast they may not be the best but they give services as per their claim.
My SEF NO. TBLR is 0100162.
Thanks & Regards
Jitender Kaul
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