Airtel broadband division is a fraud and cheat division who collect money from people promising broadband connections but never provide, neither they refund the money only harass people. I had applied for a broadband connection sometime in June-July in Kolkata and was promised connection within 7 days. The sales person also collected Rs. 500/- for the connection. However, even after one month, no connection was provided. Every time I follow up with them, they would say that they would call back but they never did and gave all kinds of excuses and after 2-3 months they said that they would not be able to provide connection and I would be getting the refund. However, even after that I am yet to get the refund and I gave up after like more than 500 follow-ups in 6 months.
I had been using Airtel postpaid for a long time without any problems and hoped for the same kind of service from airtel broadband but clearly it was not so. The cheats had the audacity to call me up for taking another connection and when I mentioned about the earlier experience, they asked me to contact customer care who had no clue what they can do and always would give a standard reply that they would revert back but they never did. I had planned to lodge a police case against them but as I needed to relocate from Kolkata, I did not. It is a shame that a brand like Airtel is making money in such an unethical manner as I can see many such cases of complaint here. They should immediately refund the money with interest as well as compensation for harassment.
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