Account no (Landline Number Associated): 0120-4219832
Initial Service Request: 34100006, 20-June
Cancellation No: 34798622
Issue:
Movement of broadband services for current address to 443 Windsor Greens, Sector 50 Noida.
Service request logged on 20th –June, Number3410006. I got an SMS that we will get back to you by 22-Jun by 10:29 :01
That day it took 40 minute to log the request. Then no follow up after that.. I called in today and spoke Yashwant and Anwar. I was told that airtel cannot service the new premises. I was asked to cancel the service request from today date and be billed till 8th July.
I have multiple issues with this:
1. When I put in the request on June 20 and Airtel doesn’t service my new address why should I pay for the extra 20 days or so
2. I paid an initial advance of Rs 1500, which I expect would be reimbursed as Airtel doesn’t service the new address.
According to the resolution provided by AirtelI am totally baffled on various counts:
1. Pay for services which you couldn’t provide
2. Why should I have to do multiple follow-ups for your deficiencies when no one last bothered to call me for the last 20 days. I cant help but wonder is the service I pay for or the hassle I bought in the name of Airtel Broadband
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