Airtel Broadband
Customer Service in decadence - Airtel Broadband

I am Kamesh Pratap Singh, an Airtel landline & broadband (0120

4323602), Mobile Postpaid (98180 92798) and Airtel digital TV

customer. I always held high respect w.r.t quality of service,

connectivity and availability of customer options. I had a belief that

Airtel brand is strongly connected with utmost reach and excellent

customer service.

I started using Airtel Broadband (0120 432 3602) on June 17th

with a plan of Rs. 799/ giving me a limit of 5 GB data download. My

first bill came to the amount of Rs. 1428 involving a total usage of

approximately 8 GB i.e 3 GB extra as per the plan.

I decided to change the limited data usage plan into an unlimited plan

(1299 impatience) and given a request on July 27th for the same

obtaining a request number (3285540). I was told by the executive that

it would be enabled from the next billing cycle begining in the month

of August.

To my surprise, I recieved a bill of Rs 2399/ for the month of August

2010 payable on 30th August. I called up at the customer service (011

44444555) for the clarification and spoke with executive (Shushendra).

Initially he seemed baffled with my question and finally put me on

hold and disconnected the phone. I called up again and spoke with an

executive (Sweet Rajwani) who apprised me that there is no change in

the broadband tariff as requested. I am continued to be billed at Rs.

799/ (Limited - 5 GB plan) instead of Rs. 1299 (Unlimited) for the

current month.

I was transferred to the senior executive (Juhi Bodke) and presented

the same and hoped for a solution. I was told categorically that they

are not able to locate the request made by me hence have to pay the

current bill. I was told the they are not sure as whether the request

was taken or not, hence I have to pay the bill even though there is no

fault of mine.

I have decided that I would not pay the bill as long as the existing

issue is not solved and shall discontinue other services from Airtel

as well.

Please restore faith in the image that you have created by years of hard work.

Kamesh Pratap Singh

98180 92798