Hi,
My name is Abhirup Datta. I stay in Goregaon (West), Mumbai. I applied for an Airtel broadband on 19th August. The guy who provides Airtel connection in the building that I stay came over and took Rs 1300/- and the neccessary documents and went away giving the promise that I'll get internet within 2 days. The whole of next week whenever I called him or his boss and asked about it, they said I, am going to get it in 1 or 2 days. Later they stopped picking my calls or rejected them. I needed the connection very urgently but still waited for 7-8 days. I lodged 2 complaints by calling up the Airtel customer care. The latest one had the complaint no. 16086. Whenever I called the customer care a new guy picks up the phone and I had to tell my entire story all over again and eventually I only got the same old promise that I'll get it in 1 or 2 days. I finally gave up on 28th August, called up the Customer Care and asked to cancel my application and refund my money. The guy said that he has taken note of that and I'll get a confirmation of my cancellation by 30th and my money back within 10 days. No confirmation came and I called up the Customer care only to find that they are not even aware that I have cancelled it. This thing has gone on for long enough, it has caused me lot of mental harassment and I want my money back as soon as possible.
My mob number is 9920415363
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